Jim G.'s review of TurfTractor

TurfTractor

Preferred Members
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 12/14/2011
. 1
. 0
Beware of Turftractor
On 10/21/2011 I placed an online order with Turf Tractor for John Deere tractor parts that were confirmed as in-stock prior to placing the order. “Greg” stated in an email that I would receive the parts on Monday October 24th On 10/25/2011 I received an email notice that the status of my order had changed with no detail or explanation of what that meant On 11/12/2011 I sent an email, a message through the Turf Tractor website, and a fax, that I was upset about not having received the order yet. I was contacted by (Jaime?) on the phone and she told me that they were being delayed by the vendor, and that the parts were scheduled to ship on Friday 11/18/2011. She offered to follow the order & keep me updated. On 11/16/2011 (Jaime?) called to let me know that everything was on schedule to ship on Friday 11/18/2011, and that the order would be shipping from Stockton. UPS shipping from Stockton to my location via ground is 1 day On 11/22/2011 I had not received the parts and sent a request for an order update On 11/23/2011 I received the following email response from Turf Tractor “Your order was due to ship Monday, I will contact the shipping department and have them send you a tracking number.” I was not given a tracking number nor contacted by Turf Tractor following that email. On 11/29/2011 I contacted Steve Rogers who suggested that I cancel the order for a complete refund. I expressed skepticism about getting the refund based on the history that had developed on this order. He assured me that I would get the refund and that he would personally take care of it. On 11/29/2011 I received notice that the order had been cancelled and refunded through PayPal transaction ID 1WW01390T4186930D. On 12/2/2011 I received notice through PayPal that the eCheck payment was declined by the sender’s bank. I again contacted Mr. Rogers and he explained that this was just a systematic delay as a result of using an eCheck and he assured me that the refund would go through in the next couple of days. On 12/9/2011 I received the following notice from PayPal “The refund sent by Greg Ward (sales@turftractor.com) did not clear from the sender's bank. You have not received funds for this payment in your PayPal account. Please contact Greg Ward regarding this refund.” On 12/9/2011 I filed a claim through PayPal. Shortly thereafter I received notice that Turf Tractor issued another refund. On 12-14-2011 I received notice from PayPal that “An eCheck payment from Greg Ward was declined by the sender's bank” again.
 
 
 
Was this review helpful? (10)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (831) 234-4566 Address   849C Almar Ave #124
Santa Cruz, CA 95060
Website   http://www.turftractor.com Email   sales@turftractor.com
Contact   General Email Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.