|
|
Review 6/4/2010
|
At first I was nervous, as anyone would be dealing with their home loan. I had read a few things online besides on the BBB. The things I read were not always good, but when I expressed my concerns to my loan officer she explained that just like every service, some people are happy and others are not. The company has a B rating on the BBB and the BBB is the only site that I think is relevant in dealing with businesses. To be honest, I typed in Chase on Google and they had a SCAM alert haha. I think everyone has something to say. I have done my research on modifications, so I moved forward with Spartan. I was told 30-90 days for my modification and it only took 3 weeks!!!! They get things done there. I recommended my cousin who had a sale date 2 weeks out and she signed up with them. Within 4 days she had a call from the processing dept saying her sale date was suspended for 30 days pending negotiations. They give online access to the process so that their customers can watch the process taking place. The reps are always reachable or return calls within a day. I also noticed that they are home owner friendly and willing to work with their clients. My loan officer Sara G. even stayed 2 hours late on a friday to answer more questions and get me approved! Most firms that I researched that are legitimate wouldn't even touch a property with a sale date within 3o days without charging exhorbitant fees! I would most definitely advise ppl to work with this firm and recommend my family and friends to do the same! The level of expertise and professionalism in this company is hard to find with all of the scammers out there right now! I hope that a few bad apples that complain do not scare people off who really need the assistance! Good luck to all in a scary situation!
Also,
I read other reviews, and someone listed a phone number. That is there old number. they have a toll free one now 877-497-6635 but i think their local one is 954-867-0402 they had changed phone companies to obtain a toll free.
|
|
|
|
|
|
|
|