Carlos A.'s review of Ship Shape Pest Control

Ship Shape Pest Control

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Complaint Posted 2/8/2012
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STAY AWAY from this unprofessional and unethical "company"
I had them for a bi-monthly service to treat our yard. Several months ago our ficus hedges became infected with whiteflies. One would think that the technicians that are spraying our yard would at the very least would bring this to my attention and try to upsell a whitelfy treatment. They didn't. It wasn't until I noticed half of my hedges completely bare that I had them come out and spray for whitelfies. I specifically asked and they said they guarantee the treatment for six months; if the flies return so will they at no charge. Well, the files are back and when called to get them to retreat the hedges, the owner Larry said they would have to charge me even more than I paid the first time! After I said I was not willing to pay, he said I should call someone else. Do yourself a favor... TAKE HIS ADVICE. Call someone (anyone) else!
 
 
Business's response - by Larry K.on 12/5/2013
Though you don’t state your name or address specifically I believe I recall this event. I recall your last name being Alanso Jr. Unless I am mistaken your price was $40 every other month for a basic yard spraying. When we came out to inspect the ficus hedges at your request it was determined that there was an active whitefly problem. The chemical needed for this treatment is very expensive and is classified as a systemic. Extra care needs to be taken with this material as it goes up into the leaves and fruits of plants. We did quote you a price of $125 for this treatment however, I recall you declined the treatment so instead we did the regular treatment spray concentrating on the ficus at the regular bi monthly cost of $40. Sometimes this can work however the systemic treatment was advised and is what we can guarantee. Had you opted for that extra treatment the whitefly problem would have been controlled. If I am mistaken and you had this extra treatment and paid for it and it did not last 6 months I will refund double your money should you be able to document this. I am more than happy to do this since I know with certainty I would never allow this business to lose a customer who is fair & educated unless there is a very good reason. Good luck with your new service.
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 5:00pm
Appointments accepted
Phone   (954) 429-9906 Address   4624 N. Powerline Road
Pompano Beach, FL 33073
Website   http://www.shipshapepestcontrol.com Email   bugthug1@aol.com
Contact   Larry Kravitsky Other  
 
 
 
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