Phillip M.'s review of Sensa Products LLC

Sensa Products LLC

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Customer Reviews & Ratings
Complaint Posted 2/22/2012
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Return is a scam.
When I call or login to get the RMA: 1) am on hold for OVER 30 MINUTES, 2) am simply disconnected, 3) I cancelled online but received no email with the RMA. I will be returning the product to the above address via registered mail on Friday.
 
 
Business's response - by SENSAon 3/8/2012
Hello. We apologize for the delay in assisting you. If you were disconnected, we can assure it was by accident or because of some technical issue. When you cancel online, you do not receive a email with the RMA, you are given one right then and there. We are sorry your experience with our online community wasn't a pleasant one, however, we can assure you, we are not a scam. Please make sure to call customer service to make sure your package was indeed received as the above address is not the correct address for returns. 866-514-2554. Thank you for trying SENSA.
 
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Additional Business Information
Hours   Monday - Saturday 7:00am- 4:00pm PST Phone   (866) 514-2554 Address   2301 Rosecrans Avenue Suite 1150
El Segundo, CA 90245
Website   http://www.trysensa.com Email   lryan@sensa.com
Contact   Larena Ryan Other  
 
 
 
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