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Review 7/19/2010
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HMO patients STAY WAY or be prepared to sign a "Financial Arrangement" of OVERCHARGES exceeding your co-pay! I am so incredibly hurt by the outcome at this office. The staff always changes so don't get used to a particular dentist. Pros: Near my house, clean, and office has high technology equipment. Mark is helpful; however, problems left unsolved mainly due to woman at front desk. My entire day off went wasted here. Here's my experience: I have a missing filling, nerve exposed, tooth broken and pain in my jaw. I need a root canal and a crown on the same tooth. First they will try to upgrade you to opt for the "Lava" crown and because this is an "option" you will have to pay "lab fees" of $700+ in addition to your required co-pay. I requested the porcelain fused to metal crown (PFM), the next up from a metal crown. The total cost first given was $495 including crown, prefabricated post/core, and root canal. After I requested they explain and advised them of my co-pay schedule it was somehow then reduced to $285??? hmmm...so I go outside with this "Financial Arrangement" that I did not sign and call my dental provider. I clarify this is above my co-pay and I should not sign any "contract". I go back in the office, tell them of my concerns and the price AGAIN gets lowered to $230....still my co-pay shows final cost of $90. I go back outside call my dental provider...the rep gets a supervisor for clarification and both state an upgrade to PFM is only $60 and should not include extra "lab fees". End result: the dental office did not honor my insurance information/co-pay and my dental provider strongly suggested I find a new dentist office. As an HMO patient they receive a monthly pay regardless if I go or not....before today I have not been there since 2008 when I spent $1400 out-of-pocket for a bridge (my insurance co-pay says I should of only paid $220.) So here I sit with an open tooth, exposing a nerve, switching dental office's, and writing a review in hopes I can help the next customer not to get ripped off. Bottom line STAY AWAY!!! If you do go to any of their offices which are located in Wildomar, Murrieta, and Temecula under Bryan Watanabe DDS. Do not sign anything for "out-of-pocket charges" until you are completely aware of what the EXTRA charges are and what your required co-pay is. If not you will pay hundreds extra!!!
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