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Review 3/28/2011
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I signed up with DSL and would NEVER deal with them again! Terrible customer service!! I received a modem but was never email codes to program it as DSL stated they would do immediately after my account was activated (as of this writing I have not been sent anything!)
I tried to call tech support, placed on hold for over 26 minutes, 16 minutes, and 50 minutes with NO one answering. I called billing twice and first time told they could not help me, cut me off, and transferred me back to tech support where surprise, no one answered. Called billing again. They asked for account info, said tech support can assist me, and transferred back to tech support...No one answered.
I returned the modem and received an email stating that I owe them over 200$ and to mail it to them ASAP! I could NEVER use their service and they NEVER sent me codes that were required to use THEIR modem. They also NEVER answered their phone when I called Tech Support for assistance to use THEIR product!
DSL, focus should be customer support and answering your phone when they call...Very easy to do!!
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